Delivery Drivers Course
Delivery drivers provide a vital service to those who are unable to visit the pharmacy, and it is important that customers receive the same information regarding their medicines as they would have done in the pharmacy. The Delivery Drivers Course covers in-depth knowledge in customer service, teamwork, health & safety and effective delivery of medicines to patients.
This course is for delivery drivers working to deliver medicines from a community pharmacy to patients’ homes. The learner will require a pharmacist or pharmacy technician to act as training supervisor during the course.
How will this course benefit me?
The Delivery Drivers Course is designed to provide drivers with the knowledge and skills needed to provide and exemplary service, and meets the following units of the GPhC minimum training requirements:
- Assist with the provision of a pharmacy service to meet individuals' needs
- Ensure your own actions reduce risks to health and safety
- Contribute to the effectiveness of teams
- Assist in the issuing of prescribed items
How is this course delivered?
All our courses are delivered by blended learning, via the b-Hive learning system. The course comprises two modules, end-of-module quizzes to assess knowledge, activity books to be signed off by the training supervisor, and a Final Test administered under exam conditions.
Covers the key responsibilities with regards to health and safety, SOPs and safeguarding the public. In addition, learners will understand the roles of the wider team and the importance of team work, as well as an introduction to effective communication and customer service. Learners will cover the SOPs specific to delivery drivers, and considerations for lone working in order to stay safe.
Introduces the laws and regulations related to medicines, including controlled drugs, which affect daily practise. Learners will cover the safe handling and delivery of medicines, including the appropriate storage requirements of medicines in transit to maintain their stability. Learners will understand how to communicate with patients effectively, to recognise the limitations of the role and the importance of referring queries back to the pharmacy team.