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Department
Professional Services

Work from beautiful Buttercups House for a market leading pharmacy services training provider as a Professional Services Assistant.

About the role

A Professional Services Assistant at Buttercups Training delivers outstanding service to our learners and customers alike (and potential learners and customers), by asking questions to understand their needs and then helping them identify how to use Buttercups Training to develop their skills in line with GPhC requirements.

Your passion for helping others and attention to detail will help us to amaze our customer base and grow our business in a responsible and sustainable way.

What’s involved in this position?

Helpline support

Our Professional Services Team are the friendly, welcoming faces of Buttercups Training. Every interaction via phone passes through our PST and they are caring and patient with all requests they receive. Before interacting with our learners and pharmacy professionals, you’ll be trained and coached on how to answer our calls.

To provide great support, you’ll need to be enthusiastic, genuinely interested in helping learners succeed and enjoy talking to Pharmacists, Practice Managers and Pharmacy Professionals over the phone.

Assessing and administrative support

You’ll be trained on how to assess multiple choice question tests and feedback to learners on their submissions, as well as supporting the wider business by helping prepare for examinations. You’ll also help with mailroom duties and respond to learner enquiries via email, efficiently and with confidence.

To support our administrative functions, you’ll need an excellent level of written English, have a passion for attention to detail, and enjoy seeing customers thank you for your quick responses to their questions.

Help Buttercups Training be the best

Once you are comfortable with the support functions of the business, short project work is likely to arise to help different departments and support new products and services offered by Buttercups Training.

You’ll follow the correct channels to relay feedback, optimise our processes and feed in to our overall offering to pharmacy professionals and beyond.

Salary expectations

You can expect competitive remuneration depending on skills and experience.

Buttercups Training is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.

If you like the sound of this role please click the button below to apply.