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Buttercups Training are recruiting! Apply to join our team, or share the role with your friends and family.

Work from beautiful Buttercups House for a market leading pharmacy services training provider as a Shared Services Assistant.

This is a rare opportunity to join a growing SME that is achieving great things whilst supporting a healthy work-life balance.

We aim to make it easy for pharmacies across all healthcare sectors to access mandatory training to support the development of their employees. We do this by providing engaging e-learning packages via our b-Hive platform to ensure that their learning experience is efficient and fun, whilst providing the tools required for a long and successful career in pharmacy.

We are the number 1 provider in our sector, GPhC accredited for our pharmacy programmes, listed as a main provider on the register of apprenticeship training providers, Matrix accredited, and immensely proud of our recent Ofsted grading.

We are looking for talented people to help us make those companies even more successful. You will be helping our customers identify whether Buttercups Training is right for them, whilst providing advice as to how to develop their career within the different sectors of the pharmacy world.

If you are passionate about personal development, education and customer experience, and would like to work for a fast-growing accredited training provider, then read on…

What is involved in this position?

As a Shared Services Assistant you will be expected to act as part of the Shared Services Team and support the Operations department, to ensure that team objectives are met on a day-to-day basis.

Applicants must have excellent overall IT skills and be proficient in using Microsoft Office Suite, in particular, Microsoft Word, and Excel. Excellent verbal and written communication skills will also be essential to the role.

Administrative support

You will support the administrative function of the operations team and the safeguarding team, alongside performing functional skills exam administration.

To support our administrative functions, you will need an excellent level of written English, have a passion for attention to detail, and enjoy seeing customers thank you for your quick responses to their questions.

Helpline support

You will be trained and coached on how to answer our calls, including arranging speaking and listening exams, booking virtual classrooms, and facilitating communications with clients, learners and tutors of courses. You will also be required to support other departments as required.

To provide great support, you will need to be enthusiastic, genuinely interested in helping learners succeed and enjoy talking to Pharmacists, Practice Managers and Pharmacy professionals over the phone.

Help Buttercups Training be the best

Once you are comfortable with the support functions of the business, short project work is likely to arise to help different departments and support new products and services offered by Buttercups Training.

You will follow the correct channels to relay feedback, optimise our processes and feed into our overall offering to pharmacy professionals and beyond. We want to hear from all employees how we can make the best even better to stay ahead of the game.

Knowledge of the Pharmacy, Education and Training Sector is not essential as full training will be provided as part of the induction process, but applicants are advised that a positive, can-do attitude is an essential part of organisational culture at Buttercups Training.

Is this role right for you?

If you answer ‘Yes’ to all the below, this role is perfect for you!

  • Are you passionate about personal development?
  • Do you thrive on providing accurate and timely administrative support?
  • Do you like talking to people on the phone?
  • Are you confident supporting multiple teams whilst maintaining a high attention to detail?
  • Would you enjoy helping pharmacy professionals develop their staff?
  • Would you like to work in a fast-growing, market-leading, training provider?
  • Are you interested in working for an innovative organisation?
  • Do you find it easy to communicate in verbal and written English, in a clear and friendly way?
  • Do you consider yourself passionate and driven, both about work, and about life outside of work?
  • Do you love ‘going the extra mile’ to deliver outstanding customer service?
  • Are you looking to work full-time (37 hours per week), between our operating hours of 9.00am and 6.00pm, Monday to Friday?

Salary expectations

Depending on skills and experience.