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Customer Service for Delivery Drivers

Course Details
Online Course Cost
£65 (Exc VAT)
Course Category
Accredited by
The content of this course is accredited by the Royal Pharmaceutical Society
Related Courses

Entry Criteria

Employment as a Delivery Driver working for a Community Pharmacy or Internet Pharmacy.

Delivery drivers are often wrongly forgotten when training needs are assessed within the workplace, yet they provide face-to-face customer service to some of the pharmacy's most valuable customers. The benefits of outstanding customer service cannot be underestimated, as it is the deciding factor between customer loyalty and customer loss.

This course is designed to develop delivery drivers into customer service professionals who take pride in their company, its products and services. The main deciding factor between customer retention and defection lies not in price but in the consumer's experience and level of satisfaction. With this course, you are giving your drivers the tools needed to ensure repeat business and retention in an ever competitive marketplace.

Course Content

This unit covers the area of communicating using customer service language.

This unit looks at the rules and procedures set by your company as well as those set externally by the government. Crucially this unit examines how to apply these rules to your job role and how to provide a consistent level of service whilst staying within the law.

This unit examines how to build rapport with customers and colleagues, how to give explanations of the products and services with confidence and how to manage challenging situations. This unit also examines the importance of body language and how the sub-conscious signals you give out affect the flow of conversation with your customers.

The aim of this unit is to instruct you how to deal with difficult situations that may arise when customer expectations are not met. It is a sad fact of life that not every customer is a happy one but a great power of your job is being able to change an unhappy customer into a delighted one. It’s a rewarding transition that often takes great effort and patience on your part.

This unit is about delivering consistent, reliable service to exceed your customer’s expectations each and every time you meet them.

The aim of this unit is to help you understand the theory behind building a loyal customer base, nurturing your returning clients and developing long-term customer relationships. Loyalty and long-term business partnerships rely on your customers having a realistic view of the services your company offers combined with your ability to deliver a consistent and reliable service, time after time.