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Customer Service for Healthcare Professionals

Course Details
Online Course Cost
£125 (Exc VAT)
Paper Course Cost
£160 (Exc VAT)
Course Category
Study Time
12 Months
Accredited by
The content of this course is accredited by the Royal Pharmaceutical Society
Related Courses

Entry Criteria

You must be working in a customer service role

Customer service is vital in any organisation; however, its key position is often overlooked. It is the best marketing strategy a company can possess.

Our Customer Service Course will develop you, or your staff, to become customer service champions, demonstrating that customer service should be honest, simple and straightforward, free from jargon and ambiguity.

If you want to become a dynamic, customer service based organisation that can see the bigger picture and provide exceptional service, enrol right away.

This course will help you to detail the importance of world-class customer service and enable you to promote a positive impression of yourself and your organisation.

How is the Course Delivered?

This course consists of six units, which contain all the information that learners will need to progress through the qualification. Assessment is carried out as a workbook for the learner to complete.

Course Content

This section looks at types of organisations, the effects of customer service, types of customers and your job role.

You will look at rules and procedures of your organisation and legislative requirements.

This module focuses on dealing with customers, building rapport and dealing with difficult situations.

Here you will learn to diagnose and deal with problems and complaints.

This section looks at how you can deliver reliable service, monitor it and obtain feedback on your service.

Here you concentrate on developing long-term relationships and the economics of repeat business