Level 2 Knowledge Certificate for Pharmacy Service Skills

Type of Study
Online, Paper
Pharmacy Support Staff
Study Time
6 months
Online Course Cost
£115 (Exc VAT)
Paper Course Cost
£145 (Exc VAT)
Entry Criteria
Working or intending to work at least part-time in a pharmacy or pharmacy department. Can be used to deliver the underpinning knowledge for the Level 2 NVQ Certificate in Pharmacy Service Skills
Course Overview

This course provides the underpinning knowledge for the Level 2 NVQ Certificate in Pharmacy Service Skills and may be purchased as part of this delivery programme by other NVQ Centres.

It can also be used by those without pharmacy employment or returning to practice to raise awareness of current dispensary practice. It cannot be used as a stand alone qualification if working in a dispensary.

The Course Content
Module 1
Working in the Pharmacy Team

You will learn about the pharmacy team, the NHS, the importance of Standard Operating Procedures and the interaction between pharmacy and other organisations.

Module 2
Communicating with Pharmacy Customers

Here you'll consider customer care and how to communicate effectively.

Module 3
Law, Regulations and Health and Safety within the Pharmacy

This module covers the laws relating to medicines, poisons and health and safety.

Module 4
Receiving a Prescription

This module covers the requirements for a prescription, how to understand what is written on one , procedures and records related to them as well as actions to take if the prescription is not valid.

Module 5
The Drug Tariff

This useful resource gives you all the information you need to calculate how you will be paid for supplying a prescribed medicine and how to endorse prescriptions. This module guides you how to use it.

Module 6
Controlled Drugs

Here you will learn about the requirements for storage and records for Controlled Drugs.

Module 7

Here you will gain a working knowledge of common calculations required in the pharmacy.

Module 8
Assembling a Prescription

This module covers assembly of a prescription, storage and labelling and the key points to remember.

Module 9
Giving Out a Prescription and Patient Counselling

Here you will learn about your role when issuing prescribed medicines and how and who to refer to when necessary.

Module 10
Ordering, Receiving, Storing and Issuing Stock

Effective pharmaceutical stock management is essential for the safe supply of medicines and you will learn about how you can contribute to an effective service

Module 11
Medicines for Veterinary Use

Veterinary medicines can be supplied through a pharmacy and you will learn about the special legislation and reference sources required.

Module 12
Dispensing Errors

Sadly dispensing errors occur, but having an awareness of the common types of errors and their causes help the pharmacy staff to reduce the risk. Here you'll learn about risk assessment and the importance of recording errors - those that reach the patient and those that don't.

Each module is assessed by means of a set of multiple choice questions

Additional modules are available for learners working in aseptics. Unit route options are also available on request


As well as on-line access to results and our FAQ section, learners can talk to dedicated tutors 24/7