Support Staff Course for Pharmacy Delivery Drivers
Delivery drivers provide a vital service to those who are unable to visit the pharmacy, and it is important that customers receive the same information regarding their medicines as they would have done in the pharmacy. The Support Staff Course for Pharmacy Delivery Drivers covers in-depth knowledge in customer service, teamwork, health & safety and effective delivery of medicines to patients.
This course is for delivery drivers working to deliver medicines from a community pharmacy to patients’ homes. The learner will require a pharmacist or pharmacy technician to act as their workplace training supervisor during the course.
The Support Staff Course for Pharmacy Delivery Drivers is designed to provide drivers with the knowledge and skills needed to provide an exemplary service, and meets the GPhC (2020) minimum requirements for the education and training of pharmacy support staff and the following National Occupational Standards:
- PHARM01: Assist with the provision of a pharmacy service
- PHARM24: Provide an effective pharmacy collection and delivery service
How is the Course Delivered?
All our courses are delivered by blended learning, via the b-Hive learning system. The course comprises 3 modules, end-of-module quizzes to assess knowledge, Virtual PharmacyTM scenarios to assess competence, activity books and witness testimonies to be signed off by the workplace training supervisor and Final Tests administered under exam conditions.
As well as online access to results and our FAQ section, learners can talk to dedicated tutors year-round, including at evenings and weekends, via our out-of-hours helpline. In addition, learners are supported throughout their course by a workplace training supervisor who is nominated at enrolment to review and invigilate work-based activities and assessments, ensuring the learner is competent in the workplace.
To aid them in this role, the workplace training supervisor will complete a workplace training supervisor course on the b-Hive, to provide them with support and resources to guide and assess their learner(s). They will have access to the b-Hive Learner Analytics dashboard through which they can easily filter and view the progress and expected progress of their learner(s). The dashboard will display real-time data to provide a snapshot of whether a learner is on target or requires further support on a particular area of the course.
Covers the key responsibilities with regards to health and safety, SOPs and safeguarding the public. In addition, learners will understand the roles of the wider team and the importance of team work, as well as an introduction to effective communication and customer service. Learners will cover the SOPs specific to delivery drivers, and considerations for lone working in order to stay safe.
Learners will understand the roles of the pharmacy team, including the wider multidisciplinary team, and the importance of teamwork, and be introduced to effective communication and customer service. Learners will be introduced to the concept of person-centred care and the communication skills required to deliver high quality care to patients.
This module introduces the laws and regulations related to medicines, including controlled drugs, which affect daily practise. Learners will cover the SOPs specific to delivery drivers, safe handling and delivery of medicines, including the appropriate storage requirements of medicines in transit to maintain their stability.
Learners will understand how to communicate with patients effectively, to recognise the limitations of their role, the importance of referring queries back to the pharmacy team and considerations for lone working in order to stay safe.