Welcome to the New Buttercups Login Support area

This page is designed to help you access your Buttercups account securely using our updated login system. Learn more about these changes here. 

Here, you’ll find a series of interactive learning guides that provide clear, step-by-step instructions to support you through the key processes involved in logging in and managing your account.

Interactive Guides 

Explore the interactive guides below. Each walkthrough offers a visual, easy-to-follow explanation to help you complete essential login-related tasks quickly and with confidence.

Need to Update Your Email Address

Need to change the email address linked to your account? Please let us know by logging an IT request here and our team will update it for you.

Logging Out Experience

While we have improved the login process for our key learning systems, it’s equally important to log out properly when you have finished using any of the following applications: b-Hive, Test Zone, or OneFile. Selecting Log Out ensures you fully sign out of your Buttercups account.

This is especially important if you are using a shared device at home, in the workplace, or in an educational setting.

For added security, your account will also automatically log out after a period of inactivity.

1. Check your Spam or Junk folders.
2. Allow at least 10 minutes for delivery, especially during peak periods.
3. Confirm the email address matches the one registered on your Buttercups account. 

Choosing a secure password?

When setting new password on your Buttercups account ensure it contains:

• At least 8 characters
• At least 3 of the following
  • Lower case letters (a-z)
  • Upper case letters (A-Z)
  • Numbers (0-9)
  • Special characters (e.g. !@#$%^&*) 

Can I use a personal email address (e.g., Gmail, Outlook)?

You should be using an email address that is unique to you. This can be a personal or business email address. 

Unable to access Buttercups Learner systems 

If you cannot access these systems then you should please get in touch with us via the Help pages.

Troubleshooting Checklist for User

If you are experiencing difficulties with logging into any systems, run through the checklist below before requesting additional support: 

Check Your Browser

Use a modern browser such as Chrome, Edge, or Firefox.

Try an Incognito/Private window to rule out cache or extension issues.

Verify Your Credentials

Confirm you are entering your full email address.

Clear Cache and Cookies

Old session data may cause login loops. Clearing your browser cache often resolves this.

Still Need Help?

If you have followed the guides and troubleshooting steps but still cannot access your Buttercups account, please submit a request here and include the details below;

1. Describe what you are trying to do (e.g. log in or reset password)
2. Error Code/Message (e.g., “Email Address not found” or "Error 403")
3. Screenshot of the page where the issue occurs