Support services during office closure
Support and guidance for learners when Buttercups Training offices are closed, including emergency contacts and trusted external support services.
Urgent help and emergencies
If you are in an emergency situation, including a mental health crisis, or a crime is being committed, contact the appropriate emergency services on 999 for urgent, or 101 for non-urgent queries.
Medical help and health advice
NHS 111
The NHS provides medical guidance and advice for all medical non-emergencies.
Call: 111
Visit: 111.nhs.uk
Emotional support helpline
Samaritans
If you require emotional support, contact the Samaritans, a 24-hour helpline service.
Call: 116 123
Visit: Samaritans.org
Mental health information and practical support
Mind
Mental health information and support, including urgent help via the crisis button on the website.
Visit: Mind.org.uk
Find local wellbeing and mental health services
Hub of Hope
Find other support services for mental health and wellbeing in your local area.
Visit: hubofhope.co.uk
Student mental health support and information
Student Minds
Student Minds offers mental health resources and information for students, including LGBTQ inclusive support.
Visit: studentminds.org.uk
Support for young people experiencing homelessness
Ending Youth Homelessness
Support and guidance for young people affected by homelessness.
Visit: eyh.org.uk
Housing advice and homelessness support
Shelter
Shelter provides advice and assistance for housing problems, including homelessness.
Visit: shelter.org.uk
Support services for under 25s
The Mix
The Mix offers essential support for young people, including phone, email, web support and counselling. A crisis text service is also available.
Text: THEMIX to 85258
Call: 0808 808 4994
Visit: themix.org.uk
Support for young people at risk of running away
Runaway Helpline
Support is available if you are thinking about running away, have already done so, or are concerned about someone else.
Call or text: 116 000
Visit: runawayhelpline.org.uk
Sexual health information and support for under 25s
Brook Young People’s Information Service
Information, support and signposting service for young people under 25 on sexual health. Also run a confidential enquiry service via the Brook website. Details of local services available via text message (see website for details). Centres throughout the UK offering free contraception, pregnancy testing and counselling.
Visit: brook.org.uk
Support and advice for care leavers
The Care Leavers Association
The Care Leavers Association is a national user led charity aimed at improving the lives of care leavers of all ages. They bring together the voices and experiences of care leavers to support care leavers of all ages, improve the current care system and change for the better society's perception of people in care. The Care Leavers Association work with individuals through specific projects, campaign, lobby, and advocate for change at all levels of government and provide training and awareness for a range of organisations.
Call: 0161 826 0214
Visit careleavers.com
Help to prevent or leave a forced marriage
Forced Marriage Unit (FMU)
Contact the Forced Marriage Unit (FMU) if you’re trying to stop a forced marriage or you need help leaving a marriage you’ve been forced into.
Call: 020 7008 0151
Support for people experiencing domestic abuse
Refuge
Refuge offers support and guidance for people affected by domestic abuse.
Visit refuge.org.uk
Help for women affected by domestic abuse
Womens Aid
Womens Aid provides information and support services for women experiencing abuse.
Visit womensaid.org.uk
Support for male victims of domestic abuse
Mankind Initiative
Confidential advice and support for men who are experiencing domestic abuse.
Visit mankind.org.uk
Reporting safeguarding concerns
Local Authority Social Care
If you have safeguarding concerns relating to a child under eighteen or a vulnerable adult, contact your local authority social care team.
Still need support?
If you are unable to find the help you need on this page, or your situation is not covered, you can contact Buttercups Training.
If you need immediate help, please use the emergency or wellbeing services listed above.