IT and Login Support
Welcome to the new IT and Login Support area. This page is designed to help you access your Buttercups account securely using our updated login system.
Need to Update Your Email Address?
Need to change the email address linked to your account? Please let us know by logging an IT request below and our team will update it for you.
Logging Out Experience
While we have improved the login process for our key learning systems, it’s equally important to log out properly when you have finished using any of the following applications: b-Hive, Test Zone, or OneFile. Selecting Log Out ensures you fully sign out of your Buttercups account.
This is especially important if you are using a shared device at home, in the workplace, or in an educational setting.
For added security, your account will also automatically log out after a period of inactivity
New Login Experience - Frequently Asked Questions (FAQ)
Troubleshooting Checklist for User
If you are experiencing difficulties with logging into any systems, run through the checklist below before requesting additional support:
Check Your Browser
Use a modern browser such as Chrome, Edge, or Firefox.
Try an Incognito/Private window to rule out cache or extension issues.
Verify Your Credentials
Confirm you are entering your full email address.
Clear Cache and Cookies
Old session data may cause login loops. Clearing your browser cache often resolves this.
Still need help?
If you still have issues accessing your Buttercups account, please submit a request below and include the details below:
Describe what you are trying to do (e.g. log in or reset password)
Error Code/Message (e.g., “Email Address not found” or "Error 403")
Screenshot of the page where the issue occurs