Manage Personal Development

Here you will look at methods of identifying your own performance requirements, measure your progress against them, identify gaps in your own skills and knowledge, and assess your activity against your own development plan.

Develop Working Relationships with Colleagues

You will focus on the benefits of good working relationships, what professionalism means, effective communication, how to identify potential for conflict, and how to address it.

Communicate Information and Knowledge

You will study how to identify what information is required, different communication methods, and how and when to adapt them to the situation.

Plan, Allocate and Monitor the Work of a Team

A team manager must be able to plan and allocate work, but also needs to evaluate performance and seek to improve it.

Support Team Members in Identifying, Developing and Implementing New Ideas

Innovation is important to encourage creativity, but new ideas need evaluating prior to implementation.

Manage Conflict in a Team

Conflict can be a team's undoing – you need to be able to avoid, identify and contain it.

Participate in Meetings

Meetings can be useful – here you will learn about how to participate effectively and then communicate the outcomes to relevant stakeholders.

Make Effective Decisions

You will study strategies for making effective decisions and how to communicate reasons for making them.

Manage Customer Service in Your Area of Responsibility

Here you will look at strategies for improving service and the importance of reviewing procedures to drive improvement.