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Support Staff Course for Pharmacy Stock Management

Previously known as the MCA+ Course, the Support Staff Course for Pharmacy Stock Management is for staff who are not involved in the assembly of prescribed items but handle pharmacy stock by ordering, receiving, storing and supplying it.

  • Provides the knowledge and skills to work safely and effectively in the management of pharmaceutical stock.
Course Details
Online Course Cost
£70 (+VAT)
3 Months
Accredited by
The content of this course is accredited by the GPhC
Related Courses

Entry Criteria

This course is for those working in a dispensary in a stock management role. The learner will require a pharmacist or pharmacy technician to act as their workplace training supervisor during the course.

Important Information

We cannot accept applications from self-funded learners. The employer is required to support this programme.

Course Overview

This course meets the GPhC (2020) minimum requirements for the education and training of pharmacy support staff and the following National Occupational Standards:

  • PHARM01: Assist with the provision of a pharmacy service
  • PHARM12: Order pharmaceutical stock
  • PHARM13: Receive pharmaceutical stock
  • PHARM14: Maintain pharmaceutical stock
  • PHARM15: Supply pharmaceutical stock

How is the Course Delivered?

All our courses are delivered by blended learning, via the b-Hive learning system. The course comprises 3 modules, end-of-module quizzes to assess knowledge, Virtual PharmacyTM scenarios to assess competence, activity books and witness testimonies to be signed off by the workplace training supervisor and Final Tests administered under exam conditions.


As well as online access to results and our FAQ section, learners can talk to dedicated tutors year-round, including at evenings and weekends, via our out-of-hours helpline. In addition, learners are supported throughout their course by a workplace training supervisor who is nominated at enrolment to review and invigilate work-based activities and assessments, ensuring the learner is competent in the workplace.


To aid them in this role, the workplace training supervisor will complete a workplace training supervisor course on the b-Hive, to provide them with support and resources to guide and assess their learner(s). They will have access to the b-Hive Learner Analytics dashboard through which they can easily filter and view the progress and expected progress of their learner(s). The dashboard will display real-time data to provide a snapshot of whether a learner is on target or requires further support on a particular area of the course.

Course Features
Online learning on any device allowing learners to study at home, work or on the go
Interactive quizzes and content throughout the course
Print friendly - our online courses are optimised for printing, even allowing completion of interactive content using QR codes on a smartphone
Accessibility mode enabling those with additional needs to work through the course online
Online end of module tests with instant feedback
Final Tests in our online Test Zone
Real-time course tracking in b-Hive Analytics for the training supervisor
Course Content

Covers the key responsibilities with regards to health and safety, SOPs and safeguarding the public. Learners will understand the roles of the wider team and the importance of team work, and be introduced to effective communication and customer service.

Learners will understand the roles of the pharmacy team, including the wider multidisciplinary team, and the importance of teamwork, and be introduced to effective communication and customer service. Learners will be introduced to the concept of person-centred care and the communication skills required to deliver high quality care to patients.

This module introduces the laws and regulations related to medicines, including controlled drugs, which affect daily practise. Learners will learn how to order, receive, maintain and supply pharmaceutical stock, along with any administrative tasks associated with these processes.