Working in a Pharmacy Environment

Provides an introduction to working in a pharmacy environment. This module covers the key responsibilities regarding health and safety, standard operating procedures (SOPs), laws and regulations, including information governance and safeguarding the public, including whistleblowing. You will be introduced to the requirements of learning and development, and its importance in delivering high-quality care to patients.

Teamwork and Person-Centred Care

You will understand the roles of the pharmacy team, including the wider multidisciplinary team, the importance of teamwork, and be introduced to effective communication and customer service. You will be introduced to the concept of person-centred care and the communication skills required to deliver high-quality support to patients.

Receiving and Interpreting Prescriptions

This module teaches the knowledge and skills required to accept prescriptions presented to the dispensary and interpret the information on them to ensure they're ready for dispensing.

Knowledge for Assembling Prescriptions

This module introduces the dispensary equipment, resources, calculations and abbreviations that underpin the processes required to dispense or label prescription items.

Skills for Assembling Prescriptions

This module covers the practical processes and skills required to safely and hygienically dispense a prescription, including the checks each prescription will undergo.

Stock

You will understand how to order, receive, maintain and supply pharmaceutical stock, along with any administrative tasks associated with these processes.

Controlled Drugs

This module focuses on the additional legislation and procedures required for handling and dispensing controlled drugs safely.

Handing Out Prescriptions and Patient Counselling

This module teaches the knowledge and skills required to understand the role of the dispensing assistant in issuing prescriptions to patients and communicating effectively with them regarding their dispensed medicines.

Clinical Governance

This module introduces the concept of clinical governance within dispensaries, including error monitoring, error reduction, audits, information governance and quality payments.

Wider Pharmacy Services

This module explores the services offered by pharmacies and other healthcare providers, to improve patient access to medicines, screening services and advice, and how the dispensing assistant can support the wider team with this.