Working in a Pharmacy Environment

This module provides an introduction to working in a pharmacy environment. It covers the key responsibilities regarding health and safety, standard operating procedures (SOPs), laws and regulations, including information governance and safeguarding the public, including whistleblowing. You will be introduced to the requirements of learning and development, and its importance in delivering high quality-care to patients.

Teamwork and Person-Centred Care

You will understand the roles of the pharmacy team, including the wider multidisciplinary team, and the importance of teamwork, and be introduced to effective communication and customer service. You will be introduced to the concept of person-centred care and the communication skills required to deliver high-quality support to patients.

Your Role as a Medicines Counter Assistant

This module focuses on medicines classification and protocols for questioning customers at the medicines counter, along with the misuse and abuse of over the counter medicines.

Handling Prescriptions

An extremely important part of the medicines counter assistant’s role is to facilitate the supply of prescription medicines in the correct way. This module provides all the details on how to do this and what a prescription is all about.

The Wider Role of Pharmacy

This module covers the different ways the NHS has chosen to utilise pharmacies for roles other than just the traditional dispensing of medicines.

Pain and Analgesia

This module is about pain, outlining the common minor ailments causing it, along with drug treatments available to treat it.

Coughs and Colds

This module covers coughs and colds, their symptoms, treatments, the questions to ask and advice you should be giving, as well as reasons to refer.

Gastrointestinal Problems

This module covers gastrointestinal problems, their symptoms, treatments, the questions to ask and advice that should be given, as well as reasons to refer.

Travel and Summer Health

This module covers the medicines required by travellers, both to treat and prevent disease.

Ears, Eyes and Mouth

This module is about problems of the ears, eyes and mouth, their symptoms, treatments, the questions to ask and advice that should be given, as well as reasons to refer.

Skin, Hair and Feet

This module is about problems associated with skin, hair and feet, their symptoms, treatments, the questions to ask and advice that should be given, as well as reasons to refer.

Women's Health and Men's Health

This module covers some minor ailments suffered by specific genders, how to treat them effectively and when to refer.

Healthy Lifestyles

The medicines counter assistant has an important role to play in promoting wellbeing and healthy lifestyles to the public. This module covers some of the healthy messages and advice that should be given to patients.